Verbatim from the email:
Important – Phishing Email
At WGU, safeguarding your valuable personal information from scams is a top priority for us, as well as educating you on ways to protect yourself from scams. That is why we want to make you aware of a recent phishing email scam that some of our students have recently received and provide tips to help you manage it.
Important Information to Know
Scammers are contacting our students via email in hopes of gaining your trust so they can access your account, steal your information, or receive payment. Below is an example of a phishing email recently received by some of our students, which provides information related to an intern position at the university. This is a phishing scam where the sender is asking the recipients to call a phone number for additional information.
https://preview.redd.it/x6ro9t5hba3b1.png?width=1844&format=png&auto=webp&s=73177c68736b27676bb9ce9d909217ba2161b18b
Phishing Email Red Flags
Remember to always be cautious and skeptical of unexpected email, especially when you are unsure who the sender is. Also, be cautious of someone outside of the university making offers related to WGU, like in the email example above.
​
The email above originally included multiple recipients in the To field. Watch out for mass email sends, even if it appears to be coming from someone within WGU.
​
Subject lines containing great offers or threatening statements are meant to elicit an emotional reaction. Remember, if an offer seems too good to be true, it usually is.
​
Messages with a generic greeting, especially ones regarding financial transactions or job offers are suspicious.
​
Phishing emails can take many forms. In general, be extremely cautious when the sender is asking you to click on a suspicious link, download attachments, or to call a phone number.
Next Steps
Remember to delete any suspicious email you receive and do not forward to anyone. If you inadvertently clicked on a link within a phishing email or provided any personal information to someone outside of WGU, please contact the WGU Service Desk by calling (877) 435-7948 or emailing [[email protected]](mailto:[email protected]).
Sincerely,
WGU Information Security

​
The Fate of the Turtle
​
In a very hot summer time, far away to the east, was a beautiful little lake where two wild ducks made their home, and passed their days swimming and playing in its clear waters. They had it all to themselves, except for a turtle, who was many years older than they were, and had come there before them, and, luckily,
instead of taking a dislike to the turtle, as so often happens when you have only one person to speak to, they became great friends, and spent most of the day in each other’s company.
All went on smoothly and happily till one summer, ‘when the rains failed and the sun shone so fiercely that every morning there was a little less water in the lake and a little more mud on the bank.
The water-lilies around the edge began to droop, and the palms to hang their heads, and the ducks’ favourite swimming place, where they could dive the deepest, to grow shallower and shallower.
At length there came a morning when the ducks looked at each other uneasily, and before nightfall they had whispered that if at the end of two days rain had not come, they must fly away and seek a new home, for if they stayed in their old one, which they loved so much, they would certainly die of thirst.
Earnestly they watched the sky for many hours before they tucked their heads under their wings and fell asleep from sheer weariness, but not the tiniest cloud was to be seen covering the stars that shone so big and brilliant, and hung so low in the heavens that you felt as if you could touch them.
So, when the morning broke, they made up their minds that they must go and tell the turtle of their plans, and bid him farewell.
They found him comfortably curled up on a pile of dead rushes, more than half asleep, for he was old, and could not venture out in the heat as he once used.
‘Ah ! here you are,’ he cried; ‘I began to wonder if I was ever going to see you again, for, somehow, though the lake has grown smaller, I seem to have grown weaker, and it is lonely spending all day and night by oneself !’
‘Oh ! my friend,’ answered the elder of the two ducks, ‘if you have suffered we have suffered also.
Besides, I have something to tell you, that I fear will cause you greater pain still.
If we do not wish to die of thirst we must leave this place at once, and seek another where the sun’s rays do not come.
My heart bleeds to say this, for there is nothing — nothing else in the world — which would have induced us to separate from you.’
The turtle was so astonished as well as so distressed at the duck’s speech that for a moment he could find no words to reply.
But when he had forced back his tears, he said in a shaky voice:
‘How can you think that I am able to live without you, when for so long you have been my only friends ?
If you leave me, death will speedily put an end to my grief.’
‘Our sorrow is as great as yours,’ answered the other duck, ‘but what can we do ?
And remember that if we are not here to drink the water, there will be the more for you !
If it had not been for this terrible misfortune, be sure that nothing would have parted us from one whom we love so dearly.’
‘My friends,’ replied the turtle, ‘water is as necessary to me as to you, and if death stares in your faces, it stares in mine also.
But in the name of all the years we have passed together, do not, I beseech you, leave me to perish here alone !
Wherever you may go take me with you !’
There was a pause.
The ducks felt wretched at the thought of abandoning their old comrade, yet, at the same time, how could they grant his prayer ?
It seemed quite impossible, and at length one of them spoke:
‘Oh, how can I find words to refuse ?’ cried he, ‘yet how can we do what you ask ?
Consider that, like yours, our bodies are heavy and our feet small.
Therefore, how could we walk with you over mountains and deserts, till we reached a land where the sun’s rays no longer burn ?
Why, before the day was out we should all three be dead of fatigue and hunger !
No, our only hope lies in our wings — and, alas ! you cannot fly !’
‘No, I cannot fly, of course,’ answered the turtle, with a sigh.
‘But you are so clever, and have seen so much of the world – surely you can think of some plan ?’
And he fixed his eyes eagerly on them.
Now, when the ducks saw how ardently the turtle wished to accompany them their hearts were touched, and making a sign to their friend that they wished to be alone they swam out into the lake to consult together.
Though he could not hear what they said, the turtle could watch, and the half-hour that their talk lasted felt to him like a hundred years.
At length he beheld them returning side by side, and so great was his anxiety to know his fate he almost died from excitement before they reached him.
‘We hope we have found a plan that may do for you,’ said the big duck gravely, ‘but we must warn you that it is not without great danger, especially if you are not careful to follow our directions.’
‘How is it possible that I should not follow your directions when my life and happiness are at stake ?’ asked the turtle joyfully.
‘Tell me what they are, and I will promise to obey them gratefully.’
‘Well, then,’ answered the duck, ‘whilst we are carrying you through the air, in the manner that we have fixed upon, you must remain as quiet as if you were dead.
However high above the earth you may find yourself, you must not feel afraid, nor move your feet nor open your mouth.
No matter what you see or hear, it is absolutely needful for you to be perfectly still, or I cannot answer for the consequences.’
‘I will he absolutely obedient,’ answered the turtle, ‘not only on this occasion but during all my life; and once more I promise faithfully not to move head or foot, to fear nothing, and never to speak a word during the whole journey.’
This being settled, the ducks swam about till they found, floating in the lake, a good stout stick.
This they tied to their necks with some of the tough water-lily roots, and returned as quickly as they could to the turtle.
‘Now,’ said the elder duck, pushing the stick gently towards his friend, ‘take this stick firmly in your mouth, and do not let it go till we have set you down on earth again.’
The turtle did as he was told, and the ducks in their turn seized the stick by the two ends, spread their wings and mounted swiftly into the air, the turtle hanging between them.
For a while all went well.
They swept across valleys, over great mountains, above ruined cities, but no lake was to be seen anywhere.
Still, the turtle had faith in his friends, and bravely hung on to the stick.
At length they saw in the distance a small village, and very soon they were passing over the roofs of the houses.
The people were so astonished at the strange sight, that they all — men, women and children — ran out to see it, and cried to each other:
‘Look ! look ! behold a miracle !
Two ducks supporting a turtle !
Was ever such a thing known before !’ Indeed, so great was the surprise that men left their ploughing and women their weaving in order to add their voices to their friends’.
The ducks flew steadily on, heeding nothing of the commotion below; but not so the turtle.
At first he kept silence, as he had been bidden to do, but at length the clamour below proved too much for him, and he began to think that everyone was envying him the power of travelling through the air.
In an evil moment he forgot the promises he had made so solemnly, and opened his mouth to reply, but, before he could utter a word, he was rushing so swiftly through the air that he quickly became unconscious, and in this state was dashed to pieces against the side of a house.
Then the ducks let fall after him the stick that had held up their friend, and which was of no further use.
Sadly they looked at each other arid shook their heads.
‘We feared it would end so,’ said they, ‘yet, perhaps, he was right after all.
Certainly this death was better than the one which awaited him.’

Explanation of the importance of ear wax removal
Ear wax removal is important for several reasons:

1. Hearing: Excessive ear wax buildup can lead to partial or complete blockage of the ear canal, which can affect your ability to hear properly. Ear wax acts as a natural protective barrier, trapping dirt, dust, and other foreign particles that may enter the ear. However, when it accumulates excessively, it can cause a blockage that interferes with sound waves reaching the eardrum. Removing the excess wax can restore normal hearing.
   
2. Prevention of complications: If ear wax is not regularly removed, it can cause various complications. One common problem is cerumen impaction, where the wax hardens and becomes impacted deep within the ear canal. This can cause symptoms such as pain, dizziness, tinnitus (ringing in the ears), and even temporary hearing loss. Removing the impacted wax reduces the risk of these complications.
   
3. Ear health: Cleaning the ears and removing excess wax helps maintain overall ear health. When ear wax accumulates, it can create a favorable environment for the growth of bacteria, fungi, and other microorganisms. This can lead to ear infections, itching, and irritation. By regularly removing excess wax, you reduce the risk of these infections and keep your ears clean and healthy.
   
4. Medical examination and diagnosis: Sometimes, excessive ear wax can obstruct the view of the ear canal, making it difficult for healthcare professionals to examine the ear during routine check-ups or when investigating ear-related symptoms. Removing the wax allows for a clear visual examination, making it easier to identify any underlying issues and provide appropriate treatment.
   

It's important to note that ear wax removal should be done carefully to avoid causing any harm to the ear. While some people may be able to effectively clean their ears using home remedies or over-the-counter ear drops, others may require professional assistance from a healthcare provider or an ear specialist (otolaryngologist) for safe and effective removal, especially if there are underlying ear conditions or concerns.
Ear Wax Removal
​
Explanation of the Procedure
The procedure for ear wax removal can vary depending on the severity of the wax buildup and individual circumstances. Here are some common methods used:

1. Ear irrigation: This procedure involves using a syringe or a specialized irrigation device to gently flush warm water into the ear canal. The water helps to soften and dislodge the ear wax, which is then flushed out. Ear irrigation should be done with caution and under the supervision of a healthcare professional to prevent damage to the eardrum.
   
2. Manual removal: A healthcare professional may use specialized tools like a curette or forceps to manually remove the ear wax. They will use magnification and adequate lighting to carefully grasp and extract the wax from the ear canal. Manual removal should be done by trained professionals to ensure safety and prevent injury.
   
3. Suction: In some cases, a gentle suction device may be used to remove the ear wax. This method is often used when the wax is tightly packed or impacted. The suction device creates a vacuum that pulls out the wax from the ear canal. Similar to manual removal, this procedure should be performed by a healthcare professional.
   
4. Ear drops: Over-the-counter or prescription ear drops may be recommended to soften the ear wax, making it easier to remove. These drops usually contain oils, hydrogen peroxide, or other agents that help break down the wax. It's important to follow the instructions provided by your healthcare provider or the product label when using ear drops.
   

It's worth noting that DIY methods like cotton swabs, ear candles, or other objects inserted into the ear canal are not recommended for ear wax removal. These methods can push the wax deeper into the ear, cause injury, or lead to complications. It's best to consult with a healthcare professional for safe and effective ear wax removal, especially if you're experiencing symptoms or have concerns.
Preparing for the Procedure
If you're scheduled for an ear wax removal procedure, here are some steps you can take to prepare:

1. Consultation: If you haven't already done so, schedule a consultation with a healthcare professional, such as a primary care physician or an ear specialist (otolaryngologist). They will assess your condition, determine the best method for wax removal, and provide instructions specific to your situation.
   
2. Follow instructions: Carefully follow any instructions provided by your healthcare professional regarding the procedure. This may include guidelines on medication usage, ear drops, or any necessary pre-procedure preparations.
   
3. Medications: Inform your healthcare professional about any medications you are taking, including over-the-counter drugs and supplements. They will advise you on whether to continue or temporarily discontinue any medications that might interfere with the procedure or affect your recovery.
   
4. Inform about medical history: Provide your healthcare professional with a comprehensive medical history, including any previous ear conditions, surgeries, or allergies. This information will help them tailor the procedure to your specific needs and minimize any potential risks or complications.
   
5. Communicate concerns or symptoms: If you have any concerns or specific symptoms related to your ears, be sure to communicate them to your healthcare professional. This information can assist them in understanding your condition better and providing appropriate care.
   
6. Avoid self-attempts: Refrain from attempting to remove the ear wax yourself using cotton swabs, ear candles, or other objects. These methods can push the wax deeper into the ear, cause injury, or worsen the situation. Trust the expertise of a healthcare professional for safe and effective removal.
   
7. Stay informed: Familiarize yourself with the procedure and the expected outcome. Ask your healthcare professional any questions you may have regarding the process, recovery, or potential complications.
   

By following these steps and being prepared, you can help ensure a smooth and successful ear wax removal procedure. Remember to always seek professional medical advice for any concerns or issues related to your ears.
Ear Wax Removal Techniques
There are several techniques for earwax removal. Here are some common methods:

1. Ear drops: Over-the-counter ear drops or prescribed ear drops can be used to soften the ear wax, making it easier to remove. These drops usually contain oils, hydrogen peroxide, or other agents that help break down the wax. Follow the instructions provided by your healthcare professional or the product label for proper usage.
   
2. Ear irrigation: Ear irrigation, also known as ear syringing or ear lavage, involves using a syringe or a specialized irrigation device to flush warm water into the ear canal. The water helps to soften and dislodge the ear wax, which is then flushed out. Ear irrigation should be done with caution and under the supervision of a healthcare professional to prevent damage to the eardrum.
   
3. Manual removal: A healthcare professional may use specialized tools like a curette or forceps to manually remove the ear wax. They will use magnification and adequate lighting to carefully grasp and extract the wax from the ear canal. Manual removal should be done by trained professionals to ensure safety and prevent injury.
   
4. Suction: A gentle suction device may be used to remove the ear wax. This method is often used when the wax is tightly packed or impacted. The suction device creates a vacuum that pulls out the wax from the ear canal. Similar to manual removal, this procedure should be performed by a healthcare professional.
   

It's important to note that the choice of technique depends on the severity of the ear wax buildup, individual circumstances, and the professional judgment of your healthcare provider. They will determine the most appropriate method for your specific situation.
It's strongly advised against using DIY methods like cotton swabs, ear candles, or other objects inserted into the ear canal for ear wax removal. These methods can push the wax deeper into the ear, cause injury, or lead to complications. Always seek professional medical advice for safe and effective ear wax removal.
Post-procedure Care
After undergoing an ear wax removal procedure, it's important to follow some post-procedure care instructions to ensure proper healing and prevent complications. Here are some general guidelines:

1. Avoid touching or inserting objects: Refrain from touching or inserting any objects into your ears following the procedure. This includes cotton swabs, fingers, or any other instruments. Such actions can disrupt the healing process, cause injury, or introduce bacteria into the ear.
   
2. Keep the ears dry: Avoid getting water or excessive moisture in your ears for a few days after the procedure. Moisture can impede the healing process and increase the risk of infection. If you need to shower or wash your hair, use earplugs or cotton balls coated with petroleum jelly to protect your ears from water.
   
3. Use prescribed medications: If your healthcare professional has prescribed any medications, such as ear drops or antibiotics, make sure to use them as instructed. Follow the dosage and duration recommended by your healthcare provider to aid in the healing process and prevent infection.
   
4. Monitor for complications: Keep an eye out for any unusual symptoms or signs of infection, such as increased pain, persistent drainage from the ear, fever, or worsening hearing loss. If you experience any concerning symptoms, contact your healthcare provider for further evaluation and guidance.
   
5. Follow-up appointments: Attend any scheduled follow-up appointments with your healthcare professional. These appointments allow them to monitor your progress, ensure the effectiveness of the procedure, and address any ongoing concerns or complications.
   
6. Gentle cleaning: If your healthcare professional advises you to clean your ears after the procedure, do so gently. Use a damp cloth or tissue to clean the outer ear, avoiding inserting anything into the ear canal. Do not attempt to remove any residual wax yourself; allow the ears to naturally clean themselves over time.
   
7. Seek professional advice: If you have any questions, concerns, or persistent symptoms, do not hesitate to reach out to your healthcare provider. They are best equipped to provide personalized advice and address any issues that may arise.
   

Remember, the specific post-procedure care instructions may vary depending on the technique used and individual circumstances. Always follow the advice provided by your healthcare professional for optimal healing and recovery.